Frank's Glass

Is it always a Great Day at Franks Glass?

Thu, 10 May 2012 11:14:05 EST

Absolutely, about one year ago Frank’s Glass started answering all incoming phone calls with the greeting “It’s a great day at Frank’s Glass, this is (reps name), may I help you”? You would not believe the positive response we have received. Customers comment daily on how nice it is to have a live representative answer the phone, and with such an upbeat greeting.

When is the last time you called a company and a “live” person actually answered the phone? And not only an actual “live” voice but someone who sounded like they enjoyed their job and wanted to help you. If it’s been a while, call Frank’s Glass and you will see what good customer service is all about. Did you know that attracting a new customer costs 5 times as much as keeping an existing one and that 86% of consumers quit doing business with a company because of a bad customer experience. These statistics show how important it is to provide your customers with top notch customer service so they will continue to be loyal customers for years to come; and they will refer you to their friends and family.

It is also important when a customer walks into your showroom that the representatives have a smile on their face and warmly greet each customer. When I started at Frank’s Glass I was impressed when one of our representatives greeted most of our customers by name. When I inquired how she remembered everyone’s name she informed me that all she did was look at the name on the paperwork for our scheduled appointments and watched for that vehicle to pull in and then greeted them by name. How ingenious and it really took no effort at all, but made our customer feel special when they walked through the door.

In today’s competitive business world it is important to find a way to differentiate yourself…great customer service is one way to do this!

tags: customer service, friendly service, loyal customers,

April Showers Bring May Flowers!

Tue, 06 Mar 2012 15:16:59 EST

Oh wait, wrong kind of showers! But speaking of showers, did you know Frank’s Glass installs shower doors/enclosures. We offer a full line of framed, frameless and European showers. No time like the present to remodel your bathroom and make it your own personal utopia. Your bathroom can be the most relaxing room in your home…your private get-away! Frank’s Glass offers a wide selection of shower doors and bath enclosures to customize your design to meet your personal needs. Whether you want a personal spa, hot tub or a design masterpiece we have the glass enclosure for you.

Below are a few things you will want to think about when ordering a shower enclosure:

Do I want a traditional framed shower or a contemporary European design?
What finish hardware do I want? Oil rubbed bronze, brushed nickel, chrome or gold?
Should I order the standard handle or a custom designer option?
Do I want clear glass or a patterned or obscure glass?
Should I order it with ShowerGuard™/Clearshield™ for ease in cleaning?
How much do I want to spend?

Frank’s Glass would be happy to schedule an appointment to come out to your home to provide a free estimate. Our trained, experienced installers can bring brochures and product samples with them to help assist you in selecting the shower door that best fits your needs. Or you can come in to our convenient showroom in Fairfield where we have full size shower doors on display so you can visualize how they would look in your bathroom. Call us at 513.829.8284 to schedule your appointment today so you can start relaxing in your new personal utopia!

tags: Shower Doors, Tub Enclosures, ShowerGuard, Guardian, European, Framed Shower, mirrors, glass shelving

What a Difference a Reflection Can Make�

Thu, 23 Feb 2012 13:16:27 EST

Whether it’s a mirror in your bathroom, above your mantel or in your weight room, a mirror can add to the beauty or functionality of most any room.

Mirrors can be used to make a space appear larger, such as in a confined hallway, small powder room or living area or as a key design element, such as over a mantel, a collection of mirrors creating “artwork” on the wall or to serve as a primary focal point in a room. The shape, style, color and size of the mirror can significantly impact a room’s décor. For example, a bright red framed mirror could serve as a focal point in an otherwise neutral colored bathroom or an ornate antique frame could accentuate the space above a mantel.

Functionality also plays a role in many mirror installations; weight rooms, dance studios or bathrooms are perfect examples. While serving it’s purpose, the mirror will also reflect light, creating new dimensions in the space.

The next time you start thinking about redecorating a room, don’t forget to consider the impact a mirror can make. Frank’s Glass can help you design the mirror of your dreams…just call us at (513) 829-8284.

Mirror, mirror on the wall…

tags: mirror, bathroom mirror, living room mirror, weight room mirror, framed mirror, dance studio mirror

Have Your Screens Repaired Now

Fri, 13 Jan 2012 10:08:43 EST

As you watch the snowflakes drifting slowly down to the ground and listen to the weather forecast of cold temperatures and icy roads you should be thinking about getting your screens repaired; because before you know it, the sun will come out, the birds will start chirping and spring will arrive. OK, maybe that’s a little bit of a stretch, but wintertime really is when you should bring those damaged screens in for repairs so they are ready to install when the sun finally pops out and warmer temperatures prevail. You will want to be ready to throw open your windows and enjoy the warmth when it gets here!

Frank’s Glass is here for all your screen needs, whether they have holes and need rescreened or you need complete new screens with frames, just give us a call at 513-829-8284 and we can have them ready for when the warmer temperatures finally arrive.

Frank’s Glass is here for all your glass needs…whether you need to replace a windshield, repair a broken window pane or have a new shower door installed, you can count on Frank’s Glass to do the job right.

Winter Car Maintenance 101

Mon, 07 Nov 2011 10:36:41 EST

For those of us living in cold climates, snow and ice are just around the corner (or may have already hit if you live in Denver or the Northeast coast!) Below are some basic steps you can take to winterize your car so you are prepared for that first storm in your area.

1) Consider using snow tires. The condition of your snow tires is critical during the winter. If the tires are worn or high performance tires, braking, acceleration and handling all suffer on slippery roads. As a result, the likelihood of a crash increases. Check with your local tire suppliers to find out which snow tires are best suited to your vehicle. But remember, even with the proper tires, it is important to reduce your speed and increase your distance between vehicles when driving in poor weather conditions.

2) Check your tire pressure. Properly inflated tires will increase the traction between the tire and the road, making for a safer driving experience, especially on slick surfaces. Your tire pressure generally will decrease as the temperatures drop, so be sure to check your tires now to ensure you are driving in the safest conditions possible.

3) Confirm the proper oil viscosity for winter driving. Oil tends to thicken as it gets colder and if it’s too thick it will not do the best job of lubricating your engine. Check your owner’s manual to make sure you are using the proper viscosity for your climate.

4) Inspect the wipers and wiper fluid. They usually work effectively for approximately 1 year. Vision is generally impaired during winter months with snow, sleet and slush. Look for wiper blades specifically designed for winter use. Also, make sure your wiper fluid reservoir is full. Consider adding a deicer so you are prepared for icy conditions. Test your defroster and heater to ensure they are working properly.

5) Inspect your belts and hoses. Although belts and hoses in modern cars last longer, it is still important to inspect them for wear and tear. Cold weather can accelerate the demise of a belt or hose so make sure they are in good condition.

6) Check your battery. Very cold temperatures can reduce a vehicle’s battery power by up to 50%. Make sure your battery’s posts and connections are corrosion free and that your battery has all the water it needs. If your battery is older than 3 years, have it tested at a certified automotive repair facility.

7) Do you have a four wheel drive vehicle? Check to make sure it is working properly. Be sure the system engages and disengages easily and that there are no strange noises emanating from the drive train when the system is in use. Ensure that the transmission and gear oil levels are correct. Finally, make sure that all household members are aware of how to activate the system.

8) Check antifreeze mixture. The ideal mixture of antifreeze (coolant) and water inside your vehicle’s radiator is 50:50. This will protect your vehicle in temperatures as cold as -34°. The composition of a radiator’s mixture can be tested using an antifreeze tester, which can be purchased at any auto supply store.

9) Fill your gas tank. Keep your gas tank full to prevent the gas lines from freezing. Also will ensure you have enough gas in the event you are sitting in traffic from an accident.

10) Carry an emergency kit in your car. A roadside kit does not take up much space in your trunk and can prove invaluable in an emergency. Below are some items to consider including:

Flashlight, flares and first-aid kit.
Jumper cables, tool kit and tire chains.
Blanket, warm clothes, boots and gloves.
Paper towels.
Bag of abrasive material, such as sand, salt or kitty litter to use as added traction when a tire is stuck in the snow.
Snow brush, ice scraper and snow shovel.
Windshield wipers and washer fluid.
Extra food and water.

tags: windshield wipers, aquapel windshield treatment, chip repair, car maintenance